Royal Ultra Plush Hybrid Pillow Top Mattress, 12" – Queen
Ships in 1–3 business days.
See our return policy.
Affirm & Klarna at checkout.
See our warranty policy for full details.
Description
The Royal Ultra Plush Hybrid Pillow Top Mattress is a 12-inch queen hybrid pillow top mattress with a layered construction. It is designed for comfortable, supportive sleep, with a medium comfort level.
Highlights of the 12-Inch Queen Hybrid Mattress
- Hybrid pillow top design: layered construction for a comfortable feel and dependable support.
- 12-inch height: a full-profile mattress.
- Full foam encasement: foam surrounds the mattress.
- 416 heat tempered innersprings: the support system inside the mattress.
Specifications
- Size: Queen
- Height: 12 inches
- Type: hybrid pillow top mattress
- Comfort level: Medium
- Encasement: full foam
- Support: 416 heat tempered innersprings
- Other sizes available: Twin, Full, King
Where it fits
This queen mattress is made for the bedroom and for sleepers who want a layered, pillow top feel with dependable support. If you are fitting out more than one bed, the same mattress is also offered in Twin, Full and King.
FAQ
What sizes does this mattress come in? It is available in Twin, Full, Queen and King. This listing is for the Queen.
What is the mattress made of? It has a layered hybrid construction with full foam encasement and 416 heat tempered innersprings, in a 12-inch pillow top design with a medium comfort level.
What delivery options are there? Free Threshold Delivery on orders of $50 or more within the contiguous U.S. White Glove Delivery & Assembly is available at checkout for $199.99, and financing is available at checkout.
Shipping
New York Modern ships free of charge on orders of $50 or more within the contiguous United States. This page explains how your order is processed, shipped and delivered.
Shipping cost
Standard Threshold Delivery is free on orders of $50 or more. White Glove Delivery & Assembly is available at checkout for $199.99 per order.
Processing and transit time
- Processing: in-stock items ship within 1–3 business days of your order.
- Transit: 5 to 14 business days on average, depending on the size of your order and your destination.
- Tracking: you receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Carriers
Smaller items such as lighting, rugs and accent pieces ship by parcel carrier (FedEx or UPS). Large furniture such as sofas, sectionals, beds, dressers and dining tables ships by freight carrier. Freight carriers contact you to schedule a delivery appointment before they arrive, and a signature may be required.
Delivery services
Threshold Delivery (free): your furniture is brought to the first dry area of your home, such as inside the front door or the garage. Unpacking and assembly are not included.
White Glove Delivery & Assembly ($199.99): in-home delivery to the room of your choice, full assembly of your furniture and removal of all packaging materials.
Warehouse pickup (Houston area)
Customers in the Houston area can pick up their order free of charge at our warehouse: 1403 Gillingham Lane, Unit 100, Sugar Land, TX 77478 (Monday to Friday, 8:30 AM to 4:30 PM). To arrange pickup, email support@newyorkmodern.com after placing your order and we will let you know when it is ready. Please bring your order number and a vehicle large enough for your items.
- Pickup orders are stored free of charge for 15 calendar days after we notify you that the order is ready.
- From day 16 to day 21, a storage fee of $10 per day applies.
- Orders not picked up within 21 days are cancelled, and the refund is reduced by the storage fees and a 20% restocking fee.
Missed deliveries
Freight carriers schedule a delivery appointment with you in advance. If no one is available at the scheduled time, a redelivery fee applies; we confirm the amount before the new delivery is scheduled.
Delivery areas
We currently ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international destinations at this time.
Before delivery
Please measure doorways, hallways, stairwells and elevators against the product dimensions listed on the product page. Deliveries that cannot be completed because the item does not fit are treated as returns under our Return Policy.
Inspecting your delivery
Inspect the packaging before you sign. Note any holes, crushing or other damage on the delivery receipt you sign with the carrier. If you notice damage after unpacking, photograph it and email support@newyorkmodern.com within 24 hours of delivery. Claims for damaged, defective or missing items must reach customer service within 24 hours of receipt so we can arrange a replacement, replacement parts or a repair at no cost to you.
Changes and cancellations
Order changes and cancellations are accepted within 24 hours of purchase by email. Once an order has been handed to the carrier, outbound and return shipping costs are deducted from any refund, as described in our Return Policy.
Questions
Call or text 844-305-3247 or email support@newyorkmodern.com, Monday to Friday, 8 am to 5 pm Eastern. Ship-from address: 1403 Gillingham Lane, Suite 100, Sugar Land, TX 77478.
Return/Refund
Returns
You have 30 days from the date of delivery to start a return.
- Return authorization: Before sending anything back, email support@newyorkmodern.com with your order number to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be accepted. The item must arrive at our warehouse within 20 days of the date the RMA is issued.
- Condition: Items must be new and unused, unassembled and unmodified, and in the original packaging with all parts and accessories.
- Restocking fee: Returns of items that are not defective carry a 30% restocking fee.
- Return shipping: The customer pays for return shipping. We can arrange a pickup for an estimated $2.50 per pound; we confirm the exact amount before the pickup is scheduled.
- Refused deliveries: Refusing delivery of an item that is not damaged is treated as a return; the 30% restocking fee and return shipping apply.
- Delivery services: White Glove Delivery & Assembly fees are not refundable once the service has been performed.
Items that cannot be returned
- Final Sale and special-order items
- Mattresses, foundations, bedding and linens, unless structurally defective (see Damaged or defective items)
- Individual pieces of a sectional
- Cordless power packs
- Items that show use, stains, pet hair or damage
Refunds
- After the returned item arrives and passes inspection, we issue the refund, less the fees above, to the original payment method. We cannot refund in cash, by check or to a different payment method.
- Refunds usually appear within 3 to 5 business days after we process them, depending on your bank or card issuer.
Damaged or defective items
- Please inspect your delivery before signing and note any damage on the delivery receipt.
- Report damage, defects or missing parts within 24 hours of delivery by emailing photos and your order number to support@newyorkmodern.com. Claims reported after 24 hours cannot be accepted. Please keep the original packaging until your claim is resolved.
- If the manufacturer determines that a defective item can be repaired, we arrange the repair at no cost to you; in that case a return or exchange is not offered. If it cannot be restored to like-new condition, we arrange a replacement.
- If we ship the wrong item, we exchange it for the correct one at no cost.
Cancellations
- Orders cancelled within 24 hours of purchase receive a full refund, unless the order has already left our warehouse.
- After 24 hours, a 3% payment processing fee applies.
- Once an order is in transit or ready for delivery, a cancellation receives a 70% refund.
- Delivered orders cannot be cancelled; the return terms above apply.
Warranty
Our products are covered by the manufacturer's limited warranty against defects in materials and workmanship. The length of coverage depends on the product and the manufacturer. For a free copy of the written warranty for any product, before or after you buy, email support@newyorkmodern.com.
- To make a claim, email photos of the issue and your order number. We work with the manufacturer on your behalf: a technician first attempts a repair, and if the item cannot be restored to like-new condition, a replacement is arranged based on the technician's report.
- The warranty does not cover normal wear and tear, misuse, accidents, pet damage, modifications or commercial use.
- Orders placed with a promotional 5-year warranty keep the terms of that promotion.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Questions? Call or text 844-305-3247 or email support@newyorkmodern.com.
The Royal Ultra Plush Hybrid Pillow Top Mattress is a 12-inch queen hybrid pillow top mattress with a layered construction. It is designed for comfortable, supportive sleep, with a medium comfort level.
Highlights of the 12-Inch Queen Hybrid Mattress
- Hybrid pillow top design: layered construction for a comfortable feel and dependable support.
- 12-inch height: a full-profile mattress.
- Full foam encasement: foam surrounds the mattress.
- 416 heat tempered innersprings: the support system inside the mattress.
Specifications
- Size: Queen
- Height: 12 inches
- Type: hybrid pillow top mattress
- Comfort level: Medium
- Encasement: full foam
- Support: 416 heat tempered innersprings
- Other sizes available: Twin, Full, King
Where it fits
This queen mattress is made for the bedroom and for sleepers who want a layered, pillow top feel with dependable support. If you are fitting out more than one bed, the same mattress is also offered in Twin, Full and King.
FAQ
What sizes does this mattress come in? It is available in Twin, Full, Queen and King. This listing is for the Queen.
What is the mattress made of? It has a layered hybrid construction with full foam encasement and 416 heat tempered innersprings, in a 12-inch pillow top design with a medium comfort level.
What delivery options are there? Free Threshold Delivery on orders of $50 or more within the contiguous U.S. White Glove Delivery & Assembly is available at checkout for $199.99, and financing is available at checkout.
New York Modern ships free of charge on orders of $50 or more within the contiguous United States. This page explains how your order is processed, shipped and delivered.
Shipping cost
Standard Threshold Delivery is free on orders of $50 or more. White Glove Delivery & Assembly is available at checkout for $199.99 per order.
Processing and transit time
- Processing: in-stock items ship within 1–3 business days of your order.
- Transit: 5 to 14 business days on average, depending on the size of your order and your destination.
- Tracking: you receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Carriers
Smaller items such as lighting, rugs and accent pieces ship by parcel carrier (FedEx or UPS). Large furniture such as sofas, sectionals, beds, dressers and dining tables ships by freight carrier. Freight carriers contact you to schedule a delivery appointment before they arrive, and a signature may be required.
Delivery services
Threshold Delivery (free): your furniture is brought to the first dry area of your home, such as inside the front door or the garage. Unpacking and assembly are not included.
White Glove Delivery & Assembly ($199.99): in-home delivery to the room of your choice, full assembly of your furniture and removal of all packaging materials.
Warehouse pickup (Houston area)
Customers in the Houston area can pick up their order free of charge at our warehouse: 1403 Gillingham Lane, Unit 100, Sugar Land, TX 77478 (Monday to Friday, 8:30 AM to 4:30 PM). To arrange pickup, email support@newyorkmodern.com after placing your order and we will let you know when it is ready. Please bring your order number and a vehicle large enough for your items.
- Pickup orders are stored free of charge for 15 calendar days after we notify you that the order is ready.
- From day 16 to day 21, a storage fee of $10 per day applies.
- Orders not picked up within 21 days are cancelled, and the refund is reduced by the storage fees and a 20% restocking fee.
Missed deliveries
Freight carriers schedule a delivery appointment with you in advance. If no one is available at the scheduled time, a redelivery fee applies; we confirm the amount before the new delivery is scheduled.
Delivery areas
We currently ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international destinations at this time.
Before delivery
Please measure doorways, hallways, stairwells and elevators against the product dimensions listed on the product page. Deliveries that cannot be completed because the item does not fit are treated as returns under our Return Policy.
Inspecting your delivery
Inspect the packaging before you sign. Note any holes, crushing or other damage on the delivery receipt you sign with the carrier. If you notice damage after unpacking, photograph it and email support@newyorkmodern.com within 24 hours of delivery. Claims for damaged, defective or missing items must reach customer service within 24 hours of receipt so we can arrange a replacement, replacement parts or a repair at no cost to you.
Changes and cancellations
Order changes and cancellations are accepted within 24 hours of purchase by email. Once an order has been handed to the carrier, outbound and return shipping costs are deducted from any refund, as described in our Return Policy.
Questions
Call or text 844-305-3247 or email support@newyorkmodern.com, Monday to Friday, 8 am to 5 pm Eastern. Ship-from address: 1403 Gillingham Lane, Suite 100, Sugar Land, TX 77478.
Returns
You have 30 days from the date of delivery to start a return.
- Return authorization: Before sending anything back, email support@newyorkmodern.com with your order number to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be accepted. The item must arrive at our warehouse within 20 days of the date the RMA is issued.
- Condition: Items must be new and unused, unassembled and unmodified, and in the original packaging with all parts and accessories.
- Restocking fee: Returns of items that are not defective carry a 30% restocking fee.
- Return shipping: The customer pays for return shipping. We can arrange a pickup for an estimated $2.50 per pound; we confirm the exact amount before the pickup is scheduled.
- Refused deliveries: Refusing delivery of an item that is not damaged is treated as a return; the 30% restocking fee and return shipping apply.
- Delivery services: White Glove Delivery & Assembly fees are not refundable once the service has been performed.
Items that cannot be returned
- Final Sale and special-order items
- Mattresses, foundations, bedding and linens, unless structurally defective (see Damaged or defective items)
- Individual pieces of a sectional
- Cordless power packs
- Items that show use, stains, pet hair or damage
Refunds
- After the returned item arrives and passes inspection, we issue the refund, less the fees above, to the original payment method. We cannot refund in cash, by check or to a different payment method.
- Refunds usually appear within 3 to 5 business days after we process them, depending on your bank or card issuer.
Damaged or defective items
- Please inspect your delivery before signing and note any damage on the delivery receipt.
- Report damage, defects or missing parts within 24 hours of delivery by emailing photos and your order number to support@newyorkmodern.com. Claims reported after 24 hours cannot be accepted. Please keep the original packaging until your claim is resolved.
- If the manufacturer determines that a defective item can be repaired, we arrange the repair at no cost to you; in that case a return or exchange is not offered. If it cannot be restored to like-new condition, we arrange a replacement.
- If we ship the wrong item, we exchange it for the correct one at no cost.
Cancellations
- Orders cancelled within 24 hours of purchase receive a full refund, unless the order has already left our warehouse.
- After 24 hours, a 3% payment processing fee applies.
- Once an order is in transit or ready for delivery, a cancellation receives a 70% refund.
- Delivered orders cannot be cancelled; the return terms above apply.
Warranty
Our products are covered by the manufacturer's limited warranty against defects in materials and workmanship. The length of coverage depends on the product and the manufacturer. For a free copy of the written warranty for any product, before or after you buy, email support@newyorkmodern.com.
- To make a claim, email photos of the issue and your order number. We work with the manufacturer on your behalf: a technician first attempts a repair, and if the item cannot be restored to like-new condition, a replacement is arranged based on the technician's report.
- The warranty does not cover normal wear and tear, misuse, accidents, pet damage, modifications or commercial use.
- Orders placed with a promotional 5-year warranty keep the terms of that promotion.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Questions? Call or text 844-305-3247 or email support@newyorkmodern.com.
More Details
Hybrid pillow top design
layered construction for a comfortable feel and dependable support.
12-inch height
a full-profile mattress.
Full foam encasement
foam surrounds the mattress.
416 heat tempered innersprings
the support system inside the mattress.
Frequently Asked Questions
Everything you need to know before you order. Still stuck? Call or text 844-305-3247 or email support@newyorkmodern.com.
How long will it take to get this?
In-stock items ship within 1–3 business days. Transit time averages 5 to 14 business days depending on the size of your order and your destination. You will get a tracking number by email as soon as the order leaves our warehouse.
What does delivery include?
Free Threshold Delivery, included on orders of $50 or more, brings the piece to the first dry area of your home, such as inside the front door or the garage. It does not include unpacking or assembly, and the delivery team does not take packaging away. White Glove Delivery and Assembly is available at checkout for $199.99: delivery to the room of your choice, full assembly and removal of all packaging.
Can I return a mattress?
Mattresses are not returnable unless they are structurally defective. If yours arrives with a defect, send a photo to support@newyorkmodern.com within 24 hours of delivery and we will take care of it.
What if I change my mind?
You have 30 days from delivery to start a return. Contact us first for a Return Merchandise Authorization number. The piece must be new, unused and in its original packaging. Non-defective returns carry a 30% restocking fee, and return shipping is paid by the customer. Damage or defects reported within 24 hours of delivery are repaired or replaced at no cost.
What warranty comes with it?
Our products are covered by a limited manufacturer warranty against defects in materials and workmanship; the length of coverage depends on the product. We handle claims for you: a technician first attempts a repair, and a replacement is arranged if the item cannot be restored. It does not cover normal wear and tear, pet or accidental damage, or commercial use. Email us for a free copy of the warranty for this product. Orders placed with a promotional 5-year warranty keep those terms.
Can I pay monthly?
Yes. You can pay over time with Affirm or Klarna at checkout, subject to eligibility (see affirm.com/disclosures for lending terms). PayTomorrow is also available, including a no-credit-needed option. Prequalifying does not affect your credit score.
