Return Policy

Returns

You have 30 days from the date of delivery to start a return.

• Return authorization: Before sending anything back, email support@newyorkmodern.com with your order number to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be accepted. The item must arrive at our warehouse within 20 days of the date the RMA is issued.
• Condition: Items must be new and unused, unassembled and unmodified, and in the original packaging with all parts and accessories.
• Restocking fee: Returns of items that are not defective carry a 30% restocking fee.
• Return shipping: The customer pays for return shipping. We can arrange a pickup for an estimated $2.50 per pound; we confirm the exact amount before the pickup is scheduled.
• Refused deliveries: Refusing delivery of an item that is not damaged is treated as a return; the 30% restocking fee and return shipping apply.
• Delivery services: White Glove Delivery & Assembly fees are not refundable once the service has been performed.

Items that cannot be returned

• Final Sale and special-order items
• Mattresses, foundations, bedding and linens, unless structurally defective (see Damaged or defective items)
• Individual pieces of a sectional
• Cordless power packs
• Items that show use, stains, pet hair or damage

Refunds

• After the returned item arrives and passes inspection, we issue the refund, less the fees above, to the original payment method. We cannot refund in cash, by check or to a different payment method.
• Refunds usually appear within 3 to 5 business days after we process them, depending on your bank or card issuer.

Damaged or defective items

• Please inspect your delivery before signing and note any damage on the delivery receipt.
• Report damage, defects or missing parts within 24 hours of delivery by emailing photos and your order number to support@newyorkmodern.com. Claims reported after 24 hours cannot be accepted. Please keep the original packaging until your claim is resolved.
• If the manufacturer determines that a defective item can be repaired, we arrange the repair at no cost to you; in that case a return or exchange is not offered. If it cannot be restored to like-new condition, we arrange a replacement.
• If we ship the wrong item, we exchange it for the correct one at no cost.

Cancellations

• Orders cancelled within 24 hours of purchase receive a full refund, unless the order has already left our warehouse.
• After 24 hours, a 3% payment processing fee applies.
• Once an order is in transit or ready for delivery, a cancellation receives a 70% refund.
• Delivered orders cannot be cancelled; the return terms above apply.

Warranty

Our products are covered by the manufacturer's limited warranty against defects in materials and workmanship. The length of coverage depends on the product and the manufacturer. For a free copy of the written warranty for any product, before or after you buy, email support@newyorkmodern.com.

• To make a claim, email photos of the issue and your order number. We work with the manufacturer on your behalf: a technician first attempts a repair, and if the item cannot be restored to like-new condition, a replacement is arranged based on the technician's report.
• The warranty does not cover normal wear and tear, misuse, accidents, pet damage, modifications or commercial use.
• Orders placed with a promotional 5-year warranty keep the terms of that promotion.
• This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Questions? Call or text 844-305-3247 or email support@newyorkmodern.com.