Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Apple Pay, Google Pay and Shop Pay. Monthly financing is available through Affirm, Klarna and PayTomorrow.

Yes, within 24 hours of placing your order. Email support@newyorkmodern.com with your order number and the change you need. After the 24-hour window your order may already be in preparation, so restocking fees can apply and the estimated arrival date may change. Once an order has been loaded with our delivery partner, outbound and return shipping costs are deducted from any refund.

No. New York Modern is a factory-direct online business with no showroom and no middlemen, which is how we keep prices low. Try the furniture in your own home instead: every order ships free and is covered by our 30-day return policy.

Absolutely. We will send up to 4 swatches of your choice at no charge. Start a chat or email support@newyorkmodern.com with the product names and the colors you are considering.

Call or text 844-305-3247, email support@newyorkmodern.com, or use the contact form. Support hours are Monday to Friday, 8 am to 5 pm Eastern. We answer every message within 24 hours.

Standard Threshold Delivery is free on every order within the contiguous United States. White Glove Delivery & Assembly is available at checkout for $199.99.

In-stock items ship within 48 hours. Transit time averages 5 to 14 business days depending on the size of your order and your destination. You will receive a tracking number as soon as your order leaves the warehouse, which gives you a more precise arrival estimate.

Orders ship from our fulfillment center at 1403 Gillingham Lane, Sugar Land, Texas 77478. Our mailing address is 459 Columbus Ave #1088, New York, NY 10024.

Every order includes free Threshold Delivery: large pieces ship with a freight carrier that calls you to schedule an appointment and brings the furniture to the first dry area of your home, such as inside the front door or the garage. Unpacking and assembly are not included. At checkout you can add White Glove Delivery & Assembly for $199.99, which brings the furniture to the room of your choice, assembles it and removes all packaging. Smaller items such as lamps and rugs ship by FedEx or UPS.

Inspect the packaging before you sign. Note any holes, crushing or damage on the delivery receipt you sign with the carrier. If you notice damage only after unpacking, photograph it and email support@newyorkmodern.com within 24 hours of delivery so we can arrange a replacement, replacement parts or a repair.

Not at this time. We ship to the contiguous United States only; Alaska, Hawaii, U.S. territories and P.O. boxes are not served.

You may return an item within 30 days of purchase. Every return needs a Return Merchandise Authorization (RMA) number first, so please contact us before sending anything back. Items must be in the original packaging and in like-new condition. If the item is not defective, return shipping is paid by the customer and the item must be sent back to our Sugar Land, Texas warehouse.

Yes. Non-defective returns carry a 25% restocking fee, and the outbound and return shipping costs are deducted from the refund because we pay for the free shipping you received. A 3.5% card-processing fee is also not refundable, since the card processor keeps it. Delivery charges are not refundable.

Once your return arrives at our warehouse it is inspected within 48 hours and the refund is issued to your original payment method. Depending on your card issuer it can take up to 5 business days for the credit to appear.

We are happy to exchange an item as long as your order has not shipped yet. Exchanges are not possible for products that have already shipped; in that case the return policy applies.

Items that show use, stains, pet hair or damage are not returnable. Mattresses are not returnable unless they are structurally defective and photo proof is sent to support within 12 hours of delivery.

Contact us within 24 hours of receipt with photos. Defective or transit-damaged items are replaced, repaired or supplied with replacement parts promptly and at no cost to you. Construction defects are accepted as returns for 30 days provided the item shows no signs of misuse.

Every product is covered by a 30-day warranty from the date of delivery against manufacturing defects in materials and workmanship. Construction defects show up quickly, and in that period we will repair or replace the defective part or product. The warranty applies to items purchased directly from New York Modern and used as intended in a residential setting; it does not cover normal wear and tear, pet or accidental damage, or commercial use. If your promo code included a free 5-year warranty, the same terms apply for 5 years.

Email detailed photos of the issue and your order number to support@newyorkmodern.com. Our team reviews every case and replies within 24 hours with the next step.

No. Damage caused by pets, spills or accidents is not a manufacturing defect. In those cases we can offer replacement parts at cost.

Dust weekly with a soft dry cloth and keep pieces out of direct sunlight and away from heat sources. Blot spills immediately with a clean, dry cloth; do not rub. For leather, use a cleaner made for furniture leather a few times a year. For fabric, vacuum with a soft brush attachment and spot-clean with a mild soap solution, testing a hidden area first.

We work with selected manufacturers in Malaysia, Turkey, China and Indonesia. Our founders personally visit every factory on a regular basis to make sure it meets our standards for quality control and ethical business practices.

All of our leather products are commercial grade, and many other pieces are suitable for commercial use. Please note that the standard warranty covers residential use; contact us at support@newyorkmodern.com about commercial suitability and terms before you order for a business.

No. None of our foam or fabrics contain PBDE or added flame retardants, and they are certified free of toxic gases. All products comply with California Technical Bulletin TB-117-2013.

Every product page lists dimensions, materials and construction details. If you need a measurement that is not shown, email us and we will check it for you.

Yes. At checkout you can pay monthly with Affirm or Klarna, with 3, 6 and 12 month plans from 0% to 30% APR depending on your credit. PayTomorrow offers plans up to $6,500 for up to 24 months, plus a no-credit-needed option up to $5,000 with a 13-month term. You can prequalify before checkout without affecting your credit score.

Yes. We work with designers, businesses and resellers through our Wholesale and B2B program. See the Wholesale | B2B page in the footer or email support@newyorkmodern.com.

Every month we give one piece from the collection to someone on our email list. Subscribe with the form on our home page to enter; subscribers also see new arrivals and sale previews first.