Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Apple Pay, Google Pay and Shop Pay. Monthly financing is available through Affirm, Klarna and PayTomorrow.

Email support@newyorkmodern.com within 24 hours of placing your order to change or cancel it with a full refund, unless the order has already left our warehouse. After 24 hours a 3% payment processing fee applies, and once an order is in transit or ready for delivery a cancellation receives a 70% refund. Changes may also move the estimated delivery date.

No. New York Modern is a factory-direct online business with no showroom and no middlemen, which is how we keep prices low. Orders of $50 or more ship free, and you can return an item within 30 days of delivery under our Return Policy.

Absolutely. We will send up to 4 swatches of your choice at no charge. Start a chat or email support@newyorkmodern.com with the product names and the colors you are considering.

Call or text 844-305-3247, email support@newyorkmodern.com, or use the contact form. Support hours are Monday to Friday, 8 am to 5 pm Eastern. We answer every message within 24 hours.

Standard Threshold Delivery is free on orders of $50 or more within the contiguous United States. White Glove Delivery & Assembly is available at checkout for $199.99.

In-stock items ship within 1–3 business days. Transit time averages 5 to 14 business days depending on the size of your order and your destination. You will receive a tracking number as soon as your order leaves the warehouse, which gives you a more precise arrival estimate.

Orders ship from our warehouse at 1403 Gillingham Lane, Unit 100, Sugar Land, Texas 77478, which is also our business address (open Monday to Friday, 8:30 AM to 4:30 PM).

Yes, if you are in the Houston area. Pickup is free at our warehouse at 1403 Gillingham Lane, Unit 100, Sugar Land, TX 77478, Monday to Friday, 8:30 AM to 4:30 PM. Email support@newyorkmodern.com after placing your order to arrange it. Orders are stored free for 15 days after we tell you they are ready; after that a $10 per day storage fee applies, and orders not collected within 21 days are cancelled with a 20% restocking fee.

Every order includes free Threshold Delivery: large pieces ship with a freight carrier that calls you to schedule an appointment and brings the furniture to the first dry area of your home, such as inside the front door or the garage. Unpacking and assembly are not included. At checkout you can add White Glove Delivery & Assembly for $199.99, which brings the furniture to the room of your choice, assembles it and removes all packaging. Smaller items such as lamps and rugs ship by FedEx or UPS.

Inspect the packaging before you sign. Note any holes, crushing or damage on the delivery receipt you sign with the carrier. If you notice damage only after unpacking, photograph it and email support@newyorkmodern.com within 24 hours of delivery. Claims reported after 24 hours cannot be accepted, so please keep the original packaging until your claim is resolved.

Not at this time. We ship to the contiguous United States only; Alaska, Hawaii, U.S. territories and P.O. boxes are not served.

You have 30 days from the date of delivery to start a return. Every return needs a Return Merchandise Authorization (RMA) number first, so please contact us before sending anything back; the item must reach our Sugar Land, Texas warehouse within 20 days of the RMA date. Items must be new, unused, unassembled and in the original packaging. Return shipping is paid by the customer, and we can arrange a pickup for an estimated $2.50 per pound.

Yes. Non-defective returns carry a 30% restocking fee, and return shipping is paid by the customer. White Glove delivery fees are not refundable once the service has been performed.

Once your return arrives at our warehouse and passes inspection, the refund, less any fees, is issued to your original payment method. It usually takes 3 to 5 business days for the credit to appear, depending on your bank.

We can exchange an item as long as your order has not shipped yet. If we shipped the wrong item, we exchange it for the correct one at no cost. After delivery, the return policy applies.

Final Sale and special-order items; mattresses, foundations, bedding and linens, unless structurally defective and reported with photos within 24 hours of delivery; individual pieces of a sectional; cordless power packs; and items that show use, stains, pet hair or damage.

Email photos and your order number within 24 hours of delivery; claims reported later cannot be accepted. If the manufacturer determines the item can be repaired, we arrange the repair at no cost to you; otherwise we arrange a replacement.

Our products are covered by the manufacturer's limited warranty against defects in materials and workmanship; the length of coverage depends on the product and the manufacturer. We handle claims for you: a technician first attempts a repair, and a replacement is arranged if the item cannot be restored to like-new condition. The warranty does not cover normal wear and tear, misuse, accidents, pet damage or commercial use. For a free copy of the written warranty for any product, email support@newyorkmodern.com. Orders placed with a promotional 5-year warranty keep the terms of that promotion.

Email detailed photos of the issue and your order number to support@newyorkmodern.com. We work with the manufacturer on your behalf: a technician first attempts a repair, and if the item cannot be restored to like-new condition, a replacement is arranged based on the technician's report.

No. Damage caused by pets, spills or accidents is not a manufacturing defect. In those cases we can offer replacement parts at cost.

Dust weekly with a soft dry cloth and keep pieces out of direct sunlight and away from heat sources. Blot spills immediately with a clean, dry cloth; do not rub. For leather, use a cleaner made for furniture leather a few times a year. For fabric, vacuum with a soft brush attachment and spot-clean with a mild soap solution, testing a hidden area first.

We work with selected manufacturers in Malaysia, Turkey, China and Indonesia. Our founders personally visit every factory on a regular basis to make sure it meets our standards for quality control and ethical business practices.

All of our leather products are commercial grade, and many other pieces are suitable for commercial use. Please note that the standard warranty covers residential use; contact us at support@newyorkmodern.com about commercial suitability and terms before you order for a business.

No. None of our foam or fabrics contain PBDE or added flame retardants, and they are certified free of toxic gases. All products comply with California Technical Bulletin TB-117-2013.

Every product page lists dimensions, materials and construction details. If you need a measurement that is not shown, email us and we will check it for you.

Yes. At checkout you can pay over time with Affirm or Klarna, subject to eligibility (see affirm.com/disclosures for lending terms). PayTomorrow is also available, including a no-credit-needed option. You can prequalify before checkout without affecting your credit score.

Yes. We work with designers, businesses and resellers through our Wholesale and B2B program. See the Wholesale | B2B page in the footer or email support@newyorkmodern.com.

Every month we give one piece from the collection to someone on our email list. Subscribe with the form on our home page to enter; subscribers also see new arrivals and sale previews first.