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Shipping Policy
Shipping Policy
New York Modern ships free of charge on orders of $50 or more within the contiguous United States. This page explains how your order is processed, shipped and delivered.
Shipping cost
Standard Threshold Delivery is free on orders of $50 or more. White Glove Delivery & Assembly is available at checkout for $199.99 per order.
Processing and transit time
- Processing: in-stock items ship within 1–3 business days of your order.
- Transit: 5 to 14 business days on average, depending on the size of your order and your destination.
- Tracking: you receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Carriers
Smaller items such as lighting, rugs and accent pieces ship by parcel carrier (FedEx or UPS). Large furniture such as sofas, sectionals, beds, dressers and dining tables ships by freight carrier. Freight carriers contact you to schedule a delivery appointment before they arrive, and a signature may be required.
Delivery services
Threshold Delivery (free): your furniture is brought to the first dry area of your home, such as inside the front door or the garage. Unpacking and assembly are not included.
White Glove Delivery & Assembly ($199.99): in-home delivery to the room of your choice, full assembly of your furniture and removal of all packaging materials.
Warehouse pickup (Houston area)
Customers in the Houston area can pick up their order free of charge at our warehouse: 1403 Gillingham Lane, Unit 100, Sugar Land, TX 77478 (Monday to Friday, 8:30 AM to 4:30 PM). To arrange pickup, email support@newyorkmodern.com after placing your order and we will let you know when it is ready. Please bring your order number and a vehicle large enough for your items.
- Pickup orders are stored free of charge for 15 calendar days after we notify you that the order is ready.
- From day 16 to day 21, a storage fee of $10 per day applies.
- Orders not picked up within 21 days are cancelled, and the refund is reduced by the storage fees and a 20% restocking fee.
Missed deliveries
Freight carriers schedule a delivery appointment with you in advance. If no one is available at the scheduled time, a redelivery fee applies; we confirm the amount before the new delivery is scheduled.
Delivery areas
We currently ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international destinations at this time.
Before delivery
Please measure doorways, hallways, stairwells and elevators against the product dimensions listed on the product page. Deliveries that cannot be completed because the item does not fit are treated as returns under our Return Policy.
Inspecting your delivery
Inspect the packaging before you sign. Note any holes, crushing or other damage on the delivery receipt you sign with the carrier. If you notice damage after unpacking, photograph it and email support@newyorkmodern.com within 24 hours of delivery. Claims for damaged, defective or missing items must reach customer service within 24 hours of receipt so we can arrange a replacement, replacement parts or a repair at no cost to you.
Changes and cancellations
Order changes and cancellations are accepted within 24 hours of purchase by email. Once an order has been handed to the carrier, outbound and return shipping costs are deducted from any refund, as described in our Return Policy.
Questions
Call or text 844-305-3247 or email support@newyorkmodern.com, Monday to Friday, 8 am to 5 pm Eastern. Ship-from address: 1403 Gillingham Lane, Suite 100, Sugar Land, TX 77478.
Do you have any question?
TEXT/CALL: 844.305.3247
support@newyorkmodern.com
Address (office, fulfillment & returns):
1403 Gillingham Lane, Unit 100
Sugar Land, TX 77478
Open Mon–Fri, 8:30 AM – 4:30 PM
Call: (866) 508-4303
FAQs
Got questions? We've got answers! Check our FAQs for quick help.
Still can't find what you need? Reach out – we're always here to assist!
Expect our friendly response within 24 hrs. Your satisfaction is our priority!
Can I have a sample of fabric swatches to be sure about my decision?
Sure thing! We're happy to send up to 4 fabric swatches of your choice! Please initiate a chat or email us at support@newyorkmodern.com with your request.
Do you have a physical retail store or showroom?
We don't have any showrooms. We are a Factory-Direct Business. No middleman! This allows us to keep our overhead down and offer the great pricing that you see. You have 30 days from delivery to return an item: every return needs a return authorization (RMA) first, and non-defective returns carry a 30% restocking fee plus return shipping. See our Return Policy for details.
Are your products commercial grade?
Yes! All of our leather products are commercial grade. Many of our other products are suitable for commercial use as well. Please reach out to us via chat or at support@newyorkmodern.com if you have commercial suitability questions.
How long will it take to get my orders?
In-stock items ship within 1–3 business days. Shipping transit time is, on average, 5 to 14 business days depending on the size of your order and destination. A tracking number will be provided once your order has been shipped for a more accurate estimate with respect to transit time.
What kind of warranty do you have on your products?
Our products are covered by the manufacturer's limited warranty against defects in materials and workmanship; the length of coverage depends on the product and the manufacturer. We handle claims for you: a technician first attempts a repair, and a replacement is arranged if the item cannot be restored to like-new condition. The warranty does not cover normal wear and tear, misuse, accidents, pet damage or commercial use. For a free copy of the written warranty for any product, email support@newyorkmodern.com. Orders placed with a promotional 5-year warranty keep the terms of that promotion.
Where are your products manufactured?
We travel all over the world in search for craftsmen that will meet our customers needs. We currently work with manufacturers in Malaysia, Turkey, China and Indonesia. Our founders personally visit every single factory we work with on a regular basis and make sure they continue to meet our strict benchmarks for ethical business practices and quality control.
Do you use PBDE or flame retardants in your furniture?
No. None of our foam or fabrics contain PBDE or flame retardants and they are certified to be free of toxic gases. We strive to do what is best for the environment and safe for your home. All of our products are compliant with revised California technical bulletin TB-117-2013.
Do you offer financing?
Yes! You can pay over time with Affirm or Klarna at checkout, subject to eligibility (see affirm.com/disclosures for lending terms). You can prequalify for financing before checkout. Prequalifying does not affect your credit score.
E.g: At checkout select "Pay monthly with Affirm" to complete your application and receive your financing rates through Affirm.
How can I change or edit my order?
Email support@newyorkmodern.com within 24 hours of placing your order to change or cancel it with a full refund, unless the order has already left our warehouse. After 24 hours a 3% payment processing fee applies, and once an order is in transit or ready for delivery a cancellation receives a 70% refund. Changes may also move the estimated delivery date.
